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Privacy, Cookies & Terms Policy

 Privacy Policy

Effective Date: 09/12/2025

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Walrow Kitchens (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, services, or communications.

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1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, postal address.

  • Account Information: If you create an account or register for newsletters.

  • Payment Information: When you purchase products or services (processed securely via third-party payment providers).

  • Website Data: IP addresses, browser type, device information, pages visited, and time spent on our site (via cookies or similar technologies).

  • Marketing Preferences: Your preferences regarding newsletters, offers, and communications.

 

2. How We Use Your Information

We use your personal data for purposes including:

  • Responding to inquiries and providing requested services.

  • Processing orders, payments, and deliveries.

  • Sending updates, promotions, or newsletters (with consent).

  • Improving our website, products, and services.

  • Complying with legal obligations.

 

3. Legal Basis for Processing

Where required by law, we rely on the following legal grounds to process personal data:

  • Your consent (e.g., subscribing to newsletters).

  • Performance of a contract (e.g., fulfilling an order).

  • Compliance with legal obligations.

  • Legitimate interests (e.g., improving our services, marketing to existing customers).

 

4. Sharing Your Information

We do not sell your personal information. We may share information with trusted third parties, including:

  • Service providers (payment processors, IT support, delivery services).

  • Regulatory or law enforcement authorities if legally required.

 

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences via your browser settings. For more details, see our Cookie Policy [link to cookie policy].

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6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

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7. Your Rights

You have the right to:

  • Access and receive a copy of your data.

  • Request correction or deletion of your data.

  • Object to or restrict processing.

  • Withdraw consent at any time.

  • Lodge a complaint with a supervisory authority.

To exercise your rights, contact us at: office@walrowkitchens.co.uk

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8. Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

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9. Updates to this Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on our website with the revised effective date.

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10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

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Walrow Kitchens
Unit 2 Evercreech Way, Walrow Industrial Estate, Highbridge, TA9 4AR
Email: office@walrowkitchens.co.uk
Phone: 01278 263040

Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your device to help websites function properly and improve your browsing experience.

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2. Cookies We Use

Our website may use:

  • Essential cookies – required for the website to function

  • Analytics cookies – to understand how visitors use our site

  • Functional cookies – to remember preferences and settings

 

3. Managing Cookies

When you first visit our website, you will be asked to accept or manage cookies via our cookie banner.

You can also:

  • Change your preferences at any time via the banner

  • Disable cookies in your browser settings

 

Please note that disabling cookies may affect how the website functions.

Terms & Conditions 

Effective Date: 09/12/2025

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By accessing or using the Walrow Kitchens website and services, you agree to the following terms:

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  1. Use of Website: You may use our website only for lawful purposes. Unauthorized use, including copying, distributing, or altering content without permission, is prohibited.

  2. Products & Services: All product descriptions, specifications, and pricing are subject to change without notice. We strive for accuracy but cannot guarantee that all information is complete, current, or error-free.

  3. Ordering & Payment: Orders are accepted subject to product availability. Payment is processed securely via third-party providers.

  4. Intellectual Property: All content, images, logos, and materials on the site are owned by Walrow Kitchens or used with permission. You may not reproduce, distribute, or use them commercially without written consent.

  5. Limitation of Liability: Walrow Kitchens is not liable for indirect, incidental, or consequential losses arising from your use of the website or products.

  6. Governing Law: These terms are governed by the laws of England & Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts in England & Wales.

  7. Changes to Terms: We may update these Terms & Conditions from time to time. Changes will be posted on this page with the revised effective date.

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