Question 1

Do we need an appointment to visit the showroom?

Accepted Answer

Yes, we recommend making an appointment to visit our showroom. This ensures that one of our design experts will be available to help you design the perfect kitchen for your needs and answer any questions you may have.

Question 2

Do you offer a free design service?

Accepted Answer

Yes, we provide a free design service to help you create your dream kitchen. Our kitchen designers, Dan and Penny will work with you to develop a customised plan that meets your needs and preferences.

Question 3

Do you offer a home measurement service?

Accepted Answer

Yes, we offer a home measurement service to ensure your kitchen design fits perfectly in your space. One of our kitchen designers, Dan, will visit your home to take accurate measurements and discuss your requirements.

Question 4

Do you offer installation services?

Accepted Answer

At Walrow Kitchens, we specialise in the design and manufacturing of bespoke kitchens, providing high-quality, factory-direct products at competitive prices. While we do not offer an installation service ourselves, we understand that professional fitting is crucial to the success of your kitchen project. Therefore, we are happy to provide you with a list of recommended fitters. These trusted professionals come highly suggested, and we advise contacting them at the start of your project to ensure they can accommodate your schedule. This approach allows you to benefit from our expertly crafted kitchens alongside the assurance of a proficient installation.

Question 5

Where are your units manufactured?

Accepted Answer

Our kitchen units are manufactured in our factory attached to our Showroom in Highbridge, Somerset. We use high-quality materials to ensure durability and style.

Question 6

Do you provide samples?

Accepted Answer

Yes, we provide samples of our paint colours and finishes so you can see and feel the quality before making a decision. Contact us to request your samples.

Question 7

Do you sell appliances?

Accepted Answer

Yes, we offer a range of high-quality appliances from leading brands to complement your kitchen design. Our team can help you select the best appliances to suit your needs and preferences.

Question 8

How are your kitchens so competitively priced?

Accepted Answer

We offer competitive pricing by manufacturing our kitchens in-house and sourcing materials directly from suppliers. This allows us to maintain high quality while keeping costs down.

Question 9

What are the turnaround times for orders at Walrow Kitchens?

Accepted Answer

Our turnaround times at Walrow Kitchens vary based on the complexity of each project. For standard-sized kitchens and common color selections, the process is generally quicker. However, bespoke sizes and unique color choices may extend the timeframe. While we do not provide installation services, we have a curated list of recommended fitters that we advise our customers to contact early in the process to ensure their availability. This proactive step helps in coordinating the delivery and fitting of your new kitchen smoothly. Reach out to us to discuss your specific requirements, and we'll provide a more precise timeline tailored to your project.

Question 10

Do you offer a guarantee on your kitchens?

Accepted Answer

Yes, at Walrow Kitchens, we take pride in the quality and durability of our products. We offer a 10-year guarantee on all cabinetry, starting from the date of delivery. Additionally, all drawer runners and fixings come with a lifetime guarantee. However, please note that our warranty does have some exceptions. Specifically, if the cabinetry has been exposed to water for a prolonged period, we cannot be responsible for any resulting swelling, cracking, or other damage. We stand by our commitment to delivering high-quality, bespoke kitchens at factory prices and ensuring customer satisfaction.

Question 11

Do you sell worktops?

Accepted Answer

While we do not directly sell worktops ourselves, we collaborate closely with our sister company, Somerset Worktops. They are experts in creating premium acrylic solid surface worktops that perfectly complement our custom kitchen designs. By partnering with Somerset Worktops, we ensure that our clients receive quality craftmanship, excellent communication and worktops that enhance the functionality and aesthetic appeal of their kitchens, all while maintaining the exceptional standards and factory prices that Walrow Kitchens is known for.

Question 12

When do I need to pay?

Accepted Answer

We require a 50% deposit at the time of ordering materials, with the balance due upon delivery.

Question 13

Does you offer finance options?

Accepted Answer

We currently do not offer any finance options for purchasing a new kitchen. We strive to keep our pricing transparent and cost-effective, ensuring that you receive exceptional value without the need for financing. If you have any questions or need assistance with payment methods, our team is always available to help.

Question 14

What is the best way for me to clean my kitchen?

Accepted Answer

To keep your kitchen looking its best, we recommend using a mild detergent and a soft cloth for regular cleaning. Avoid abrasive cleaners and scouring pads, as they can damage the surfaces.

Question 15

What is recommend a friend?

Accepted Answer

Recommend a friend allows you and a friend to receive a £50 reward. If you have a Walrow Kitchens product and know someone who would love one, register your recommendation prior to their initial showroom visit. Once they have received their kitchen, you will receive a £50 Love2Shop voucher, and your friend's reward will be discounted from their initial quote and final order.

Frequently asked questions